Order FAQ
Orders and Payment Policy
KiwiLights as an online shop supports a range of payment options including Direct Debit and Credit Card currently via Windcave. KiwiLights does not store your personal payment information. By selecting the respective payment options at checkout, you are agreeing to their respective terms and conditions which can be viewed within the payment portal. KiwiQuads will store a receipt of payment only.
All payments are made in New Zealand Dollars (NZD), and unless otherwise noted included GST.
KiwiLights reserves the right to cancel any orders you place on our online store. We endeavour to ensure our stock information is as accurate as possible but cannot guarantee availability of all products at any time.
Shipping and Handling
You will receive shipping information via email when we have an update on your order. Please ensure you carefully enter your email address when checking out as we may not be able to contact you otherwise.
You will receive an email when your order ships from our warehouse. Our courier usually picks up orders at 1pm, we are incredibly proud of our efficient warehouse, this allows us to promise same day shipping on all orders placed before 1pm (business days).
International Orders can be facilitated via hello@kiwilights.co.nz
Returns and Refunds
KiwiLights is committed to ensuring we operate in line with the Consumer’s Guarantee Act 1993. Our products are built to the highest possible quality and are designed to last a reasonable amount of time in accordance with the CGA.
If you believe any of your products are faulty from a manufacturers defect, we can offer a free repair. If a repair is not possible, we will replace the product. KiwiLights reserves the right to choose a repair, replacement, or refund.
To process any repairs, warrany replacements, or refunds, we require evidence in the form of a video or photograph which clearly shows the product and the issue you are experiencing. If you cannot provide this information, you can return the product to be evaluated by our technicians. If our technicians are unable to find any fault, issue, or unintended behaviour within the specifications of the product, we will need to charge for labour costs at our standard hourly rate.
Due to the nature of flashlights, we regrettably cannot offer warranty repairs on obviously damaged products or damage resulting from misuse, and KiwiLights is not liable for defects arising from tampering and modifying software or hardware.
KiwiLights is not liable for any costs incurred from courier or postal services to ship products to or from our warehouse.
Please contact us directly at the first instance if you have any issues with any of our products. We are here to help!
Privacy Policy
We aim to store as little confidential information as possible on our website. We do however collect and hold personal information from you when you fill out the forms in our online shop. We also provide this information to Payment Providers so they can take your payment on our behalf.
We and our service providers use your personal information to supply you with the goods and services you have purchased from us, to obtain payment, to contact you in the event that there is a problem fulfilling your order. We and our service providers can use your personal information in an aggregated form in which you cannot be identified (for example, to analyse sales patterns).
Except as identified in the last paragraph, we and our service providers will not otherwise use that information (for example, your personal information will not be provided to others for purposes other than as outlined in the last paragraph, such as selling customer lists (unless required to do so by law)).
If you haven’t correctly provided your information to us we may not be able to deliver the goods and services to you properly, or provide you with a refund if we’ve decided to refund any money to you. We reserve the right to cancel your order if you supply us with incorrect information.
Under the Privacy Act 1993 you have rights to access and correct the personal information you provide to us.
We may update this Privacy Policy from time to time by placing an amended version of the policy on this website. Please check the website regularly for changes to this policy. Once the Privacy Policy is changed your ongoing use of this website indicates your acceptance of the changes.